How to use Public Transport in Brisbane

Your complete guide to navigating Brisbane’s public transport system, including buses, trains, ferries, and tips for seamless travel

The Brisbane Travel Guide acknowledges the Turrbal and Yuggera people, the Traditional Custodians of the land on Meanjin (Brisbane) is situated. We pay our respects to their Elders, past, present and emerging, and recognise their continued spiritual and cultural connections to Country.  Always was, always will be, Aboriginal land.

Whether visiting iconic landmarks like South Bank, cruising along the Brisbane River, or heading out to nearby beaches and suburbs, the city’s transport network ensures you can do so affordably and efficiently. 

Managed under the unified TransLink system, Brisbane’s public transport integrates buses, trains, and ferries, with payment methods designed to make moving between modes seamless.

Public transport also offers a unique way to experience Brisbane’s charm. Riding the CityCat ferry along the Brisbane River or catching a train through leafy suburban areas gives you a fresh perspective on the city. 

For first-time visitors, navigating Brisbane’s transport options might seem daunting, but with a little preparation, it’s straightforward. This guide details each mode of transport, covering everything from purchasing a Go Card to planning trips using the TransLink Journey Planner app. 

Whether staying in the city or venturing out to the Gold Coast, Sunshine Coast, or Moreton Bay, Brisbane’s public transport is a cost-effective and stress-free way to make the most of your trip.

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Fare Prices

The good news about travel in Brisbane is that all fares are just 50 cents – no matter where you go or how old you are!

We have no idea how long these cheap fares will remain in Brisbane as they were introduced to help with the cost of living and were not meant to be a long-term option.  

However, we will do our best to keep this article updated and let you know if it changes.

Payment Options

There are various options for paying for public transport in Brisbane, most commonly using credit and debit cards or a Go Card.

It is still possible to buy paper tickets, but this is a less convenient option and costs more.

Contactless Payment

The easiest and most common method of paying for public transport in Brisbane is using a contactless payment method with your credit or debit card and compatible devices like smartphones or smartwatches.

This method is available for trains and ferries, but it is not on all buses as yet, which is rather annoying for those wanting to use a bus.  For this reason, you may still need to get a Go Card or a paper ticket.

The other issue with this mode of payment is concessions or discounts are unavailable.

With contactless payment, you tap on the machine when you enter the bus or ferry and tap off when you exit.  For trains, you tap on and off as you enter and exit the station.

The downside for those travelling in groups, such as families, is everyone will need to take on and off with a different card – you can still use one smartphone, but you will need to use a different card for each person in your group.

Go Card

The go card is TransLink’s electronic ticketing system, offering a convenient and cost-effective way to travel across South East Queensland’s public transport network, including buses, trains, ferries, and trams. 

You can acquire a go card at over 680 locations across South East Queensland, such as:

• Selected retailers displaying the ‘buy’ symbol – such as convenience stores.
• Queensland Rail station ticket offices.
• Fare machines at G:link tram stations, busway stations, and selected bus interchanges (adult cards only).

There are options for adults (15+), children (5-14), concessions (pensioners, veterans and school students) and seniors.  With fares a flat 50c for everyone, there is no need to get a different card.

You can top up your Go Card online, at kiosks, at train stations, or at larger bus stations, or at retailers such as convenience stores that display the “top up” symbol.

With Go Cards, you tap on the machine when you enter the bus or ferry and tap off as you exit.  For trains, you tap on and off as you enter and exit the station.

Paper Tickets

Paper tickets are available for single trips but are more expensive than other payment methods. 

If you plan on getting by on paper tickets, you must plan in advance as you cannot buy tickets on board any transport.  Paper tickets are only available at fare machines located at most train stations and some larger bus stations.

Paper tickets are also more expensive than a Go Card or contactless payment option.  Plus, you’re unable to get a concession or discount.

However, with all fares being just 50c right now, paper tickets are the same price as any other payment method.

Planning your Route

Planning your routes using Brisbane’s public transport system is straightforward. Whether you’re navigating buses, trains, ferries, or a combination of all three, a little preparation will help ensure a smooth journey across the city.

It is recommended that you plan your route as, unlike other cities, services can be infrequent, with some services only running every 30 minutes.  On Sundays and public holidays, this may be as infrequent as only once every hour – although this is unlikely in the city centre.

Using the TransLink Journey Planner

The TransLink Journey Planner is an essential tool for planning your trip. Available on the TransLink website and app, it allows you to input your starting location, destination, and preferred travel time. 

The planner will suggest the best routes, including the type of transport (bus, train, or ferry), estimated travel time, and fare. 

It also highlights connections you may need to make, ensuring you don’t miss any details.

Real-Time Updates

One of the key benefits of using the Journey Planner or the TransLink app is access to real-time updates. These include live departure times, service disruptions, and platform information. 

For example, if there’s a delay on your train line, the app will suggest alternative routes to keep your journey on track. This feature is particularly useful during peak travel times or in case of unexpected changes.

Google Maps Integration

If you already use Google Maps, you can also plan your public transport routes directly through the app. By selecting the public transport option after inputting your destination, Google Maps provides step-by-step directions, including walking routes to and from stops. 

It’s a great alternative if you’re unfamiliar with the local transport network but already comfortable with the platform.

Using Buses in Brisbane

Brisbane’s bus network is one of the most extensive in South East Queensland, connecting the CBD with suburbs, major attractions, and key transport hubs. 

Finding Your Bus 

Use the TransLink Journey Planner or app to identify your route and nearest bus stop. Stops are clearly marked with route numbers, and electronic displays at major stops provide live updates on arrival times.

Boarding the Bus 

Most buses operate on a hail-and-ride basis—simply wave to the driver as your bus approaches. At busway stations, platforms are designated for specific routes, making it easy to find your service.

Paying Your Fare 

Tap your go card or contactless credit/debit card on the reader when boarding. Don’t forget to tap off when alighting to ensure you’re charged the correct fare. 

If you don’t have a go card, purchase a paper ticket in advance, as cash payments are not accepted on board.

Exiting the Bus

When approaching your stop, press the “Stop” button in advance to give the driver time to pull over.

At your stop, exit quickly and safely to avoid delays.

Accessibility 

Brisbane’s public transport system is designed to accommodate passengers with disabilities, ensuring accessibility across its bus network. 

All Brisbane City Council buses feature low-floor designs with level access through the front door, eliminating steps and facilitating easy boarding. 

Each bus has a ramp capable of supporting up to 300 kilograms, allowing passengers using wheelchairs or mobility devices to board and alight comfortably. 

Inside are designated spaces for wheelchairs or mobility devices.

Boarding Procedures for Wheelchair Users:

• Position yourself near the front of the bus stop to ensure the driver can see you. This visibility helps the driver prepare the ramp for your boarding.
• As the bus approaches, signal the driver to indicate your intention to board. This alert allows the driver to position the bus correctly for ramp deployment.
• Once the bus has stopped, the driver will deploy the ramp. Proceed up the ramp into the bus, where you’ll find designated spaces for wheelchairs or mobility devices. Ensure your mobility aid is secured in the allocated area for safety during transit.
• Bus drivers are trained to assist passengers with disabilities. If you require help with boarding, securing your wheelchair, or alighting, don’t hesitate to ask the driver.

Trains in Brisbane

Brisbane’s train network is essential to South East Queensland’s public transport system, connecting the city centre with suburbs, major attractions, and neighbouring regions like the Gold Coast and Sunshine Coast.

Finding Your Train

Use the TransLink Journey Planner or app to identify your route and nearest train station. 

Stations are clearly marked with signage, and electronic displays on platforms provide live updates on train arrival times. Many stations also have staff available to assist with route information and ticketing.

Boarding the Train

At the station, find the platform designated for your train line. Signs and announcements will guide you to the correct platform. 

When the train arrives, allow passengers to alight before boarding. Stand clear of the doors until it’s your turn to enter.

Paying Your Fare

Tap your go card or contactless credit/debit card on the reader at the station entry gates before proceeding to the platform. Ensure you tap off at the exit gates at your destination to calculate the correct fare.

If you don’t have a go card, you can purchase a paper ticket from the ticket office or vending machines at major stations. 

Exiting the Train

As your stop approaches, prepare to disembark. Ensure you take all your belongings and move towards the doors. Exit the train quickly and safely at your destination, allowing other passengers to board promptly.

Accessibility

Most train stations and carriages feature facilities that support comfortable and safe travel for passengers using wheelchairs or mobility aids, such as:

• Many train stations are equipped with level boarding platforms to make it easier for passengers to enter and exit train carriages without additional assistance.
• For stations without level boarding, portable ramps assist passengers in wheelchairs or with mobility devices. Train guards will deploy these ramps when needed.
• Inside train carriages are clearly marked spaces for wheelchairs and mobility aids, located near the doors for easy access. These areas include secure anchor points to ensure a safe journey.
• Additionally, many stations have accessible facilities such as ramps, lifts, tactile ground indicators, and accessible toilets to enhance the travel experience for all passengers.

Boarding Procedures for Wheelchair Users

• Position yourself on the platform near the designated boarding areas for passengers with mobility needs. These areas are typically marked with signage and close to the train guard’s cabin.
• If you require assistance with a ramp, signal the train guard as the train approaches. The guard will ensure the ramp is deployed to facilitate safe boarding.
• Once the ramp is in place, proceed onto the train and move to the designated wheelchair-accessible area. Make sure your mobility aid is securely positioned within the allocated space.
• Notify the train guard ahead of your stop so they can prepare the ramp for a safe exit. Ensure you have all your belongings before alighting.
• Train guards and station staff are trained to assist passengers with disabilities. Don’t hesitate to ask if you need help boarding, alighting, or finding the designated spaces inside the train. 

Ferries and CityCats

The Brisbane River is a major transport corridor, and CtiyCats and ferries provide a scenic way to get around.

The main difference between Brisbane’s CityCats and ferries lies in their service style and coverage along the Brisbane River:

• CityCats are high-speed, modern catamarans operating longer distances along the river. They provide frequent services and have multiple stops, making them ideal for covering significant parts of the city and enjoying scenic routes.
• Ferries are smaller vessels that typically serve shorter distances or cross-river routes. They are often used for quick trips between close points, like connecting suburbs on opposite sides of the river.

Finding Your Ferry or CityCat

Use the TransLink Journey Planner or app to locate the nearest ferry terminal and identify the best route for your trip. Ferry terminals are clearly marked along the river, and each one has a timetable and route map. Many terminals also feature electronic displays with real-time arrival updates for CityCats and ferries.

Boarding the Ferry or CityCat

Wait behind the safety line at the terminal until the vessel has docked and passengers have disembarked. When it’s your turn to board, follow the crew’s instructions and move quickly to a seat or designated standing area to allow others to board efficiently.

Paying Your Fare

Tap your go card or contactless credit/debit card on the reader at the terminal before boarding. 

Be sure to tap off at your destination terminal to ensure you’re charged the correct fare.

The CityHopper service, which connects key points in the city, is free to use and does not require a ticket.

Exiting the Ferry or CityCat

As your destination approaches, gather your belongings and prepare to disembark. Wait until the vessel is securely docked before standing up, and follow the crew’s guidance to exit quickly and safely.

Accessibility

Brisbane’s ferries and CityCats are designed to accommodate passengers with disabilities:

• Most terminals and vessels offer ramp access, ensuring smooth boarding for passengers using wheelchairs, prams, or mobility aids.
• Ferries and CityCats have areas reserved for wheelchairs and other mobility devices.
• Ferry crew members are available to assist with boarding and alighting if needed. Notify them upon arrival at the terminal if you require help.
• Major terminals include ramps, tactile ground indicators, and other features to support passengers with disabilities.

Etiquette Tips when using Public Transport

Here are a few etiquette tips we recommend you follow when using public transport in Brisbane:

• Allow passengers to alight before you step on. This helps the flow and prevents crowding at the door.
• Use the go card reader near the door for a quick transaction and to avoid holding up the line.
• If crowded, offer priority seating to elderly passengers, pregnant women, or those with disabilities.
• Place bags on your lap or under the seat to free up space for others. Avoid placing items on seats during busy times.
• If standing, hold onto the rails and be mindful of others’ space, especially when moving.
• If listening to music or taking a phone call, use headphones and speak quietly to avoid disturbing others.
• Loud conversations can disrupt the calm atmosphere, especially early morning or late night.
• Avoid consuming food or drinks to keep the area clean for everyone.
• Take any rubbish with you when leaving.
• Keep the aisle clear, particularly if you have luggage or bulky items.

Other Transport Options

Along with buses, trains, and ferries, there is a range of other transport options for getting around Brisbane, including taxis, ride shares, e-bikes, and e-scooters.

E-Bikes and E-Scooters

Operators like Lime, Beam, and Neuron provide e-bikes and e-scooters, making it easy to navigate urban areas. Here’s how to get started:

• Download the App: choose an operator like Lime, Beam, or Neuron and create an account.
• Find a Nearby E-Bike or E-Scooter: Use the app’s map to locate available bikes or scooters near you.
• Unlock the e-bike or e-scooter: Scan the QR code to unlock it.
• Wear a Helmet: Helmets are mandatory in Brisbane. Some e-bikes and e-scooters come with helmets attached, or you can use your own.
• Begin Your Journey: Once unlocked, start riding to your destination.
• Park Responsibly: Park the e-bike or e-scooter in designated areas or out of the way of footpaths and access points.
• Lock the Vehicle: Use the app to end your ride and lock the vehicle.

Pricing varies between operators, but expect to pay around $1 to unlock the bike or scooter and then about 60c per minute.  You can also buy ride passes.

Taxis

Taxis are widely available in Brisbane, especially at transport hubs and busy areas. Reliable companies include 13cabs and Black & White Cabs.

Fares are metered, with additional surcharges for late-night travel.

Ride-Hailing Services

Like most places worldwide, ride-sharing is widely used in and around Brisbane.  Apps such as Uber, Ola, and DiDi operate in Brisbane and are often cheaper than taxis.

While generally ride share operators will pick you up wherever you happen to be, some places such as the airport or other busy attractions will have designated pick up points – so its worth finding out where these are before booking your ride share..

Enjoy Exploring Brisbane

Hopefully, you found this guide to getting around Brisbane on public transport helpful.

We have a range of other Brisbane transport guides, which you may also find helpful, including a guide on how to get to and from the Brisbane Airport and a guide on using Brisbane’s free public transport – yes that’s right free!

For more help getting around Brisbane, I recommend you join our free Queensland and Brisbane Travel Guide Facebook community, where you can ask all your questions.